Below are frequently asked questions, you may find the answer for yourself

What is Surprise Machi all about?

Surprise Machi is a Surprise planning company where we plan and execute Surprises (live and virtual) for your loved ones for all occasions like birthdays, anniversaries, weddings etc. We also have a wide range of unique gifting options which are specially curated for every occasion and relationships.
Explore our store at www.surprisemachi.com

Instagram – https://www.instagram.com/surprise_machi/?hl=en
Facebook – https://www.facebook.com/surprisemachi
YouTube – https://www.youtube.com/c/SurpriseMachi
Telegram – https://t.me/surprisemachi

Is Video coverage included in the package?

No, it is not included with every surprise package. However, we do capture those special moments of your loved ones subject to extra charges. Video coverage includes complete coverage of the Surprise, editing and final output with sound mixing.

Will you upload any photos / videos on any social platforms ? How private are our personal details that we share?

No, all your personal details, photos and videos are completely safe and we will delete the files after the order is completed / delivered.

Unless and until you want us to upload on any social media platforms, there will be complete privacy of your orders. We respect your privacy. Without your permission, we will not upload any.

Do you have midnight surprises?

Yes, we do have selected Surprises that can be done at midnight (12 AM).

You can check out the midnight surprise options with our happiness specialist.

Will you do surprises in any place that we say or will you suggest places?

We have various options of places from our side as well depending on the type of Surprise that you choose.

If you want us to plan in a particular location of your choice, we can plan it accordingly. Place can be mutually decided.

Can the payment be made after the event?

No, only after the payment is complete, your order will be confirmed.

Will anyone from the team get in touch with me after the Surprise ( live and virtual ) is booked ?

Yes, after the order is placed, our happiness specialist will get in touch with you within 24 hours.

Will you take up outstation events?

We extensively operate in Chennai and our live surprises starts from Rs 3000. We also take outstation surprises starting from Rs 20,000 which includes Travel Conveyance. We can

plan accordingly based on occasion, nature & interests, preferences,

budget, place and time. You can contact our happiness specialist at 7358267789 to plan the outstation surprises.

Where is your office located? Can we come to the office directly to discuss?

We have all our surprises and gifts listed on our website. You can check www.surprisemachi.com for details. You can also call us at 7358267789 to clarify your queries. We have our office located at Anna Nagar, Chennai.

How can I custom plan a surprise? What is Surprise Guru?

Apart from all the surprises/gifts posted in our website at www.surprisemachi.com, you can also entirely customize a surprise plan based on occasion, nature & interests, preferences, budget, place and by reaching out to our ‘Surprise Guru’. You can follow the below link to reach out to our Surprise Guru – https://www.surprisemachi.com/surprise-guru/

Can gifts be delivered internationally?

Yes, we do deliver gifts overseas subject to additional delivery charges depending on the country to which the product(s) needs to be delivered. Also, we have Virtual Surprise options for your dear ones who live overseas. You can check out the list of virtual surprises here – https://www.surprisemachi.com/product-category/e-gifts/

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