Privacy policy

Privacy Policy

At Surprise Machi, your privacy is extremely important to us. This privacy statement outlines our practices related to the collection, use, and protection of your information. We’re committed to creating unforgettable surprises while ensuring your personal data remains safe and secure.

Information Automatically Logged

We may collect basic technical data such as your IP address, browser type, operating system, and device information. This helps us understand user behavior in a broad sense and optimize our website and services accordingly. No personal or sensitive information is collected automatically.

Cookies

Cookies are small text files stored by your browser to enhance your experience on our website. These help maintain your session and keep track of items in your cart. Cookies are enabled by default in most browsers, but you may choose to disable them. However, doing so might affect the overall functionality of our website.

Email and SMS Communications

When you place an order or sign up on our website, we may contact you via email or SMS with updates about your order, payment, delivery, or event execution. We may also occasionally share special offers or new surprise concepts we believe you'll love. You may unsubscribe from promotional messages anytime by clicking the “unsubscribe” link in the emails. We promise not to spam you.

Member Information

We respect your privacy. Your personal information, such as name, phone number, address, and email ID, will never be sold or shared with any third-party marketing agencies. We will only use your information to serve your orders, coordinate surprises, and communicate effectively with you.

Photos and Videos

At Surprise Machi, we cherish the magical moments we create — but your comfort matters most. We will never publish or post any photos or videos of your surprise event on our website, social media platforms, or marketing materials without your prior written or verbal consent. Your memories stay yours unless you choose to share them.

External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before engaging with them.

Changes to This Policy

Surprise Machi reserves the right to update or modify this privacy policy at any time. Any changes will be reflected on this page. We encourage you to review this page periodically to stay informed.

Contacting Us

If you have any questions or concerns about this privacy policy or how we handle your information, feel free to reach us at:

📧 surprisemachi@gmail.com
📞 +91-7358267789

We’re always here to help — with surprises and with privacy.